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Privacy Policy

Last updated: January 12, 2026

Introduction

Kigu ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our inventory management platform for the luxury watch market (the "Service").

By using the Service, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use the Service.

Information We Collect

Information You Provide

We collect information you voluntarily provide, including:

  • Account Information: Name, email address, password, and phone number when you register
  • Organization Information: Organization name, business details, and team member information
  • Inventory Data: Details about watches and luxury items you track, including brand, model, reference numbers, serial numbers, condition, pricing, and images
  • Transaction Data: Purchase and sale records, including financial information such as prices, costs, and profit margins
  • Contact Information: Details about your customers, suppliers, and business contacts that you add to the Service
  • Communications: Messages you send through the Service, including support requests

Automatically Collected Information

When you use the Service, we automatically collect:

  • Device Information: Device type, operating system, browser type, and unique device identifiers
  • Usage Data: Pages visited, features used, actions taken, and time spent on the Service
  • Log Data: IP address, access times, referring URLs, and error logs
  • Cookies and Tracking: We use cookies and similar technologies to maintain sessions, remember preferences, and analyze usage

How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Service
  • Process and manage your inventory data
  • Process transactions and maintain financial records
  • Send administrative communications about your account
  • Respond to your inquiries and provide customer support
  • Improve and optimize the Service
  • Detect, prevent, and address fraud and security issues
  • Comply with legal obligations

AI Processing

Kigu uses artificial intelligence to analyze content you provide, including:

  • Extracting watch details from images
  • Identifying brands, models, and reference numbers
  • Categorizing and organizing inventory information

Your content may be processed by third-party AI service providers. We select providers with strong privacy practices, but their processing is subject to their own privacy policies. We do not use your data to train AI models without your explicit consent.

Data Sharing and Disclosure

We may share your information in the following circumstances:

  • Within Your Organization: Other members of your organization can access shared inventory data, transactions, and contacts based on their permissions
  • Service Providers: We share data with third-party vendors who help us operate the Service, including:
    • Cloud hosting and storage providers
    • AI and machine learning service providers
    • Payment processors
    • Analytics providers
    • Email and communication services
  • Legal Requirements: We may disclose information when required by law, legal process, or government request
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred
  • With Your Consent: We may share information with your explicit permission

We do not sell your personal information to third parties.

Data Security

We implement industry-standard security measures to protect your information:

  • Encryption of data in transit using TLS/SSL
  • Encryption of sensitive data at rest
  • Transaction and financial data is encrypted using industry-standard encryption algorithms to ensure your financial information remains protected
  • Secure password storage using modern hashing algorithms
  • Access controls and authentication requirements
  • Regular security assessments and monitoring

While we strive to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. Specific retention periods include:

  • Account Data: Retained until you delete your account
  • Inventory and Transaction Data: Retained for the duration of your subscription plus a reasonable period for backup
  • Log Data: Retained for up to 12 months

After account deletion, we may retain anonymized data for analytics purposes and certain information as required by law.

Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information, subject to legal retention requirements
  • Data Portability: Request an export of your data in a machine-readable format
  • Opt-Out: Unsubscribe from marketing communications
  • Restriction: Request restriction of processing in certain circumstances

To exercise these rights, contact us at contact@kigu.app or through your account settings.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have different data protection laws. We take appropriate safeguards to ensure your information remains protected, including standard contractual clauses where required.

Cookies and Tracking Technologies

We use the following types of cookies:

  • Essential Cookies: Required for the Service to function, including authentication and security
  • Preference Cookies: Remember your settings and preferences
  • Analytics Cookies: Help us understand how the Service is used and improve performance

You can control cookies through your browser settings, but disabling certain cookies may affect the functionality of the Service.

Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information we collect and how it is used
  • Right to delete personal information
  • Right to opt-out of the sale of personal information (we do not sell personal information)
  • Right to non-discrimination for exercising your privacy rights

European Privacy Rights

If you are in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):

  • Right to access, correct, and delete your personal data
  • Right to data portability
  • Right to object to or restrict processing
  • Right to withdraw consent at any time
  • Right to lodge a complaint with a supervisory authority

Our legal basis for processing includes: performance of a contract, legitimate business interests, compliance with legal obligations, and your consent.

Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and, where appropriate, by email. The "Last updated" date indicates when the policy was last revised.

Your continued use of the Service after changes take effect constitutes acceptance of the revised policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at contact@kigu.app.